How can software help companies recruit and hire more diversely? Erica Joy Baker, Laura I. Gomez, Stephanie Lampkin, Liz Kofman, and Aline Lerner tackled this question on a panel at Grace Hopper this year. Most came from the perspective of creating the tools or working in tech, and one came as a social scientist studying the problem. It turns out that technology can do a lot, from removing biases to helping employees find good matches in prospective employers.
Here are my live notes from the session, edited slightly since I took them.
- we'd like to have the tech to kill the resume and allow for anonymous processes where everyone is evaluated the same
- what drives behaviour change? show candidates what's really going on in companies
- "I don't believe in unconscious bias training. I believe in results."
- compelling to see results of a fairer, more competitive process
- many challenges in academic research: one group, no change, another group, huge difference (why?); the more data we have, the more we can figure out what's really going on
- early feedback is that demystifying 'the pipeline' idea has been valuable
- technical interviewing it totally broken; interviewing as a process is as effective as putting names on a dartboard and throwing the dart (this is especially true of unstructured interviews, which have no correlation to success outcomes; structured interviews have a tiny amount of correlation)
- competency-based interviewing helps structure interviews as well as check later whether the interview ended up being a good predictor of future performance; issue is that managers don't know what competencies matter, so hand-holding in that regard is needed
- big companies need to have the same vocabulary and awareness of where the issues are
- want companies to dissect what makes a high performing employee, then capture that about a candidate; again, because traditional interviewing sourcing process is broken; need chances to capture data in soft skills, behaviour science, neuroscience...
- hiring processes are antiquated; why haven't we seen much innovation in this space?
- change is hard partly because those responsible for letting folks into the pipeline don't have the skills they're recruiting for; they have the wrong incentives
- anonymizing applicants: is this the same as that Wall Street Journal author's suggestion, which made many women and other feminists upset?
- even when we remove the name, there are other indicators; how you write can identify you, even when what you said doesn't change
- anonymization doesn't take away identity; it lets folks look at us differently
- audience question: should companies be aiming to improve diversity? how will anonymization help them identify those candidates?
- yes, there are companies actively sourcing; mixed evidence on blind identity (may not help companies that were already trying); have to understand the context of the companies, each of which are so complex
- not as simple as sourcing underrepresented groups; need efforts to improve the process and give resources to those that don't have them
- recognize that we do have biases, and give tools to interrupt them
- audience question: has bias affected how much funding your companies have received?
- bias toward funding previously successful founders, even though data shows this isn't a good indicator of success
- needs to be more examples of success because there's a lot of pattern matching going on
- Stephanie: need to set the example as a young gay black woman, farthest from an old white man as you can get
- having a personal brand ended up helping some of the panellists (though not deliberate); e.g doing a lot of writing on the broken hiring process and sharing data